Customer Support Manager

Job Description

🔹 Location: Bucharest / Hybrid

🔹 Employment Type: Full-Time

🔹 Company: HCR – Human Capital Recruitment

💡 About the Role

We’re hiring a passionate Customer Support Manager to lead a talented team in a fast-paced iGaming environment. You’ll play a key role in defining processes, improving customer experience, and fostering a supportive atmosphere that empowers both customers and staff.

💼 What You’ll Bring:

– Proficiency in English

– 3+ years in a Customer Support Manager role

– Bachelor’s degree

– Experience managing cross-functional, multinational teams

– Background in iGaming (preferred)

– Strong leadership, problem-solving & communication skills

🎯 Your Responsibilities:

– Lead and support the customer support team

– Implement customer service policies & standards

– Monitor team performance and provide coaching

– Address escalations and complex issues

– Improve the customer experience based on feedback

– Align support operations with growth strategies

– Manage training and continuous improvement

🌟 Why Join Us?

– A leadership role in an exciting, growing industry

– Friendly team, rewarding culture

– Opportunities to drive innovation and process improvements

📩 How to Apply?

📌 Send your resume to management@humancapitalrecruit.com 📧